FAQs and our Service Guarantee
HOW OFTEN DOES OUR COMPANY COME OUT?
Most of our
customers prefer service once a week. Other service schedules
are available: if you would like to know more about service
more or less often than once a week, please call us.
DO WE WORK THROUGH THE WINTER?
Yes. Dogs keep making
their messes all year long, and we will continue to clean
up and remove dog waste throughout the winter. Some customers
prefer to put service on hold for the cold months, although
there may be an extra service charge for the first cleanup
the following spring.
WHAT HAPPENS WHEN IT SNOWS OR RAINS?
We'll work in
most weather, but snow or very cold weather can stop us.
If there is more than about half an inch of snow, we may
postpone that day's service until the next day or two, when
the snow melts away. If there is so much snow that we are
prevented from doing that week's work, then we will not charge
for service that week. If snow stays on the ground for more
than a week, but there is no new snow to cover it, we will
do regular cleanups to prevent excessive accumulation. We
will usually work in the rain, but a very heavy rainfall
may stop us. We will most often be able to make up the work
after a day or two.
WHAT ABOUT HOLIDAYS?
We do not work the following
When a holiday falls on a regular service day, we will pick
up a day prior to or a day after the holiday. Service returns
to the regular day the following week.
- New Years Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
SHOULD I UNLOCK MY GATE?
Yes. Since we do not climb
or jump over fences, please have your gate unlocked on your
service day. You may provide us with a key to the lock or
tell us the combination if that will be more convenient for
you. We also need to know if you have installed any type
of security system which could be set off by our operations.
CAN WE WORK WITH YOUR DOG IN THE YARD?
Yes. We prefer
to work without the dog in the yard to expedite operations.
WHAT IF I WANT TO SKIP A SERVICE DAY?
You will not
be charged if you call the office or mobile number and leave
a message at least 1 business day prior to your regular scheduled
service day. If the dog will be gone from the yard for a
couple of weeks, or for some other reason you want us to
skip your yard for a day or more, we can hold service and
you will not be charged for those days.
There will also be no charge for service missed due to weather
or some other event beyond your control.
HOWEVER, if your gate is locked or the dog will not allow
us to clean the yard when we come to do the work, it may
be necessary to charge for the service call that could not
HOW DO I PAY YOU?
We will send an invoice in the
mail at the end of each month, after the work is all done.
If you prefer another payment method, contact us.
There is a $5.00 late fee for accounts not paid for by the
20th of the month following the service.
ARE THERE ANY CONTRACTS I HAVE TO SIGN?
No. We will
visit the yard prior to doing any service and let you know
how much the service will be.
IS THERE AN EXTRA CHARGE FOR THE FIRST TIME?
your prior approval, there may be an extra charge for the
first service if there has been a lot of accumulation of
waste over time.
IS IT POSSIBLE TO GET A ONE-TIME-ONLY SERVICE?
One-time only, or short-term service may be easily arranged.
We can also service your yard prior to special occasions
given adequate notice.
WHAT DOES YOUR COMPANY MEAN BY "SATISFACTION
promise that you will get service you are happy with. We know our business depends on
doing excellent work, and it's the quality of our service
on which we stake our success. We're working very hard to
make our name mean reliable, high-quality service.
We strive to provide perfect service, but if there is ever
a time when our service is not completely satisfactory, please
let us know right away. We will make it right.
We are a new business trying to grow in your
area. Please tell your neighbors and friends about us. You
will receive one free regular weekly service for anyone referred