FAQs and our Service Guarantee

HOW OFTEN DOES OUR COMPANY COME OUT?
Most of our customers prefer service once a week. Other service schedules are available: if you would like to know more about service more or less often than once a week, please call us.

DO WE WORK THROUGH THE WINTER?
Yes. Dogs keep making their messes all year long, and we will continue to clean up and remove dog waste throughout the winter. Some customers prefer to put service on hold for the cold months, although there may be an extra service charge for the first cleanup the following spring.

WHAT HAPPENS WHEN IT SNOWS OR RAINS?
We'll work in most weather, but snow or very cold weather can stop us. If there is more than about half an inch of snow, we may postpone that day's service until the next day or two, when the snow melts away. If there is so much snow that we are prevented from doing that week's work, then we will not charge for service that week. If snow stays on the ground for more than a week, but there is no new snow to cover it, we will do regular cleanups to prevent excessive accumulation. We will usually work in the rain, but a very heavy rainfall may stop us. We will most often be able to make up the work after a day or two.

WHAT ABOUT HOLIDAYS?
We do not work the following days:

• New Years Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

SHOULD I UNLOCK MY GATE?
Yes. Since we do not climb or jump over fences, please have your gate unlocked on your service day. You may provide us with a key to the lock or tell us the combination if that will be more convenient for you. We also need to know if you have installed any type of security system which could be set off by our operations.

CAN WE WORK WITH YOUR DOG IN THE YARD?
Yes. We prefer to work without the dog in the yard to expedite operations.

WHAT IF I WANT TO SKIP A SERVICE DAY?
You will not be charged if you call the office or mobile number and leave a message at least 1 business day prior to your regular scheduled service day. If the dog will be gone from the yard for a couple of weeks, or for some other reason you want us to skip your yard for a day or more, we can hold service and you will not be charged for those days.

There will also be no charge for service missed due to weather or some other event beyond your control.

HOWEVER, if your gate is locked or the dog will not allow us to clean the yard when we come to do the work, it may be necessary to charge for the service call that could not be completed.

HOW DO I PAY YOU?
We will send an invoice in the mail at the end of each month, after the work is all done. If you prefer another payment method, contact us.

There is a $5.00 late fee for accounts not paid for by the 20th of the month following the service.

ARE THERE ANY CONTRACTS I HAVE TO SIGN?
No. We will visit the yard prior to doing any service and let you know how much the service will be.

IS THERE AN EXTRA CHARGE FOR THE FIRST TIME?
With your prior approval, there may be an extra charge for the first service if there has been a lot of accumulation of waste over time.

IS IT POSSIBLE TO GET A ONE-TIME-ONLY SERVICE?
Sure. One-time only, or short-term service may be easily arranged. We can also service your yard prior to special occasions given adequate notice.

WHAT DOES YOUR COMPANY MEAN BY "SATISFACTION GUARANTEED?"
We promise that you will get service you are happy with. We know our business depends on doing excellent work, and it's the quality of our service on which we stake our success. We're working very hard to make our name mean reliable, high-quality service.

We strive to provide perfect service, but if there is ever a time when our service is not completely satisfactory, please let us know right away. We will make it right.